Shipping policy

Here's a professional Shipping Policy designed for a Shopify skincare store:

SHIPPING POLICY

Last Updated: September 2, 2026

Order Processing

Orders are typically processed within 1-3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in the processing of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout before your purchase is completed.

Estimated delivery times are provided for convenience only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Domestic Shipping

We currently ship to addresses within the United States.

Delivery estimates begin once an order has been processed and handed over to the shipping carrier.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

SkinCareSpot is not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

SkinCareSpot is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at support@skincarespot.com. We cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, the carrier assumes responsibility for delivery.

SkinCareSpot is not liable for packages that are lost, stolen, delayed, or damaged during transit. However, we will make reasonable efforts to assist customers in resolving delivery issues with the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly and check with neighbors, household members, or your property manager before contacting us.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@skincarespot.com and provide:

Your order number
A description of the damage
Clear photographs of the damaged item and packaging

We will review the information and determine an appropriate resolution, which may include a replacement, store credit, or refund.

Returned to Sender Packages

If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer may be responsible for any additional shipping charges required to resend the package.