Refund policy

If you're selling on Shopify in the US, you want a refund policy that is clear, enforceable, and customer-friendly. Here's a professional version you can paste into Shopify's Settings → Policies → Refund Policy and customize as needed.

Refund Policy

Returns

We want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition
Be returned in the original packaging
Include all accessories, inserts, and documentation (if applicable)
Be accompanied by proof of purchase

For health, hygiene, and safety reasons, opened, used, or damaged skincare products cannot be returned unless the item arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

Opened or used skincare products
Gift cards
Sale or clearance items
Products marked as final sale
Personalized or customized products

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@skincarespot.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review your claim and work to provide a replacement, store credit, or refund where appropriate.

Return Process

To initiate a return, email support@skincarespot.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The item is defective
We shipped the wrong item

Original shipping charges are non-refundable unless required by law.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your financial institution.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact support@skincarespot.com.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.