Return Rules
Return Window
Customers may request a return within 30 days of receiving their order.
Condition of Returned Items
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include original packaging, seals, and labels when applicable.
- Not show signs of wear, damage, or misuse.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare, cosmetic, or personal care products.
- Gift cards.
- Clearance, final sale, or discontinued items.
- Products marked as non-returnable at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the product and packaging. We will review the issue and provide a replacement, refund, or other appropriate resolution.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly by us.
Right to Refuse Returns
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
Contact Us
For return requests or questions, please contact our customer support team through the contact information provided on SkinCareSpot.com.
Note: This policy does not affect any rights you may have under applicable consumer protection laws.
